PHILIPS HEADPHONES APP – PRIVACY STATEMENT
Date: December 2025 (includes information on rights under the EU
Data Act (Regulation EU 2023/2854)
TP Vision Europe B.V. ("us",
"we", or "our") operates the Philips Headphones App (hereinafter
referred to as the "App").
This Privacy Statement informs you of our policies regarding the
collection, use, and disclosure of personal data when you use our App and the
choices you have associated with that data.
We use your personal data to provide and improve the App. By using
the App, you agree to the collection and use of information in accordance with
this Privacy Statement. Unless otherwise defined in this Privacy Statement, the
terms used in this Privacy Statement have the same meanings as in our Terms of
Use, accessible from within the App.
Service
Service is the App operated by us.
Personal Data
Personal Data means data about a living individual who can be
identified from those data (or from those and other information either in our
possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the
use of the Service or from the Service infrastructure itself (for example, the
duration of a page visit).
We collect several different types of information for various
purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain
personally identifiable information that can be used to contact or identify you
("Personal Data"). Personal Data may include:
·
User headphones MAC address
·
Headphones information (region, language. brand, model, type, SoC,
manufacturer ID)
For headphones that offer the AI Translation
feature the following Personal Data is processed in addition when the feature
is activated:
·
E-mail address and password for account creation
·
IP address to identify the region and determine the appropriate
server location (EU/non-EU)
·
Recorded voice data in order to provide the translation feature
·
Translations and/or transcripts of voice data
We may also collect information how the Service is accessed and
used ("Usage Data"). This Usage Data may include information such as
your Device's Internet Protocol address (e.g. IP address), MAC address, the
pages of our Service that you visit, the time and date of your visit, the time
spent on those pages, unique device identifiers and other diagnostic data.
We use the collected data for various purposes:
·
To provide and maintain the Service
·
To provide analysis or valuable information so that we can improve
the Service
·
To monitor the usage of the Service
·
To detect, prevent and address technical issues
Your information, including Personal Data, may be transferred to -
and maintained on - servers located outside of your state, province, country or
other governmental jurisdiction where the data protection laws may differ than
those from your jurisdiction.
If you are located outside Europe and choose to provide
information to us, please note that we transfer the data, including Personal
Data, to Europe and process it there.
Your consent to this Privacy Statement followed by your use of the
App represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your
data is treated securely and in accordance with this Privacy Statement and no
transfer of your Personal Data will take place to an organization or a country
unless there are adequate controls in place including the security of your data
and other personal information.
We may disclose your Personal Data in the good faith belief that
such action is necessary to:
·
To comply with a legal obligation
·
To protect and defend our rights or property
·
To prevent or investigate possible wrongdoing in connection with
the Service
·
To protect the personal safety of users of the Service or the
public
·
To protect against legal liability
Users that have created an account within the App have the option
to delete their account including all associated data from within the App by
navigating to the Account page and choosing “Cancel account”.
As a European citizen, under GDPR, you have certain individual
rights. If you want make use of these rights, you can submit an application
free of charge to gain access to this information.
Upon receipt of your request and details to verify your identity
(such as a copy of your passport), you will be provided with a copy of the
personal data held by us, the origin of the data, the purposes for which the
personal data are used and the recipients. You can also indicate that certain
changes in personal data, if you qualify them as incorrect or irrelevant, must
be implemented. You can also have your personal data blocked, erased or
completely deleted (right to be forgotten).
Your Rights under the EU Data Act (Regulation (EU) 2023/2854)
In addition to your rights under the
General Data Protection Regulation (GDPR), users located in the European Union
also benefit from specific rights regarding data generated through the use of
connected products and related digital services under the EU Data Act
(Regulation (EU) 2023/2854).
1. Scope of
Device and Service Data
When you use the App and compatible
connected headphones, the following categories of data may be generated:
·
Technical device data (e.g. identifiers, hardware characteristics,
firmware information, diagnostic logs)
·
Usage and performance data of the headphones and App
·
Service-related data generated through use of App functionalities,
including AI translation features where applicable
This data may consist of both:
·
Personal data, which is subject to the GDPR, and
·
Non-personal data, which is regulated under the EU Data Act.
2. Right of
Access to Device and Service Data
You have the right to request access to
the data generated by the connected headphones and the related digital services
that concerns your use of the App. Upon request and where technically feasible,
we will provide you with such data in a structured, commonly used and
machine-readable format, in accordance with Article 4 of the EU Data Act. This right exists independently from your GDPR right of access under
Article 15 GDPR.
3. Right to Data
Sharing with Third Parties
You have the right to request that the
data generated through your use of the connected product and related services
be transmitted directly to a third party designated by you, where such
transmission is technically feasible and does not adversely affect the rights
of others.
Such transmission shall be carried out
securely and in compliance with applicable legal and technical requirements in
accordance with Article 5 of the EU Data Act.
4. Technical
Feasibility and Attribution Limitation
The rights of
access to data and of data sharing with third parties under the EU Data Act
apply only to the extent that the relevant device-generated or service-related
data can be technically attributed to the requesting user or their connected
headphones and where the provision or transmission of such data is technically
feasible. Where data is stored in an anonymized and non-attributable manner,
individual extraction or transmission may not be possible.
5. Use of Device and Service Data
We use product-generated and
service-related data exclusively for the following purposes:
·
To provide and technically operate the App and connected
headphones
·
To ensure functionality, safety, security and performance
·
To maintain, diagnose and improve the Service
We do not use such data for unrelated commercial purposes or make it
available to third parties for their own independent use unless:
·
You have explicitly requested such data sharing, or
·
A legal obligation requires us to do so.
6. Protection Against Unlawful International
Access
Where device or service data is
transferred outside the European Economic Area, such transfers take place in
accordance with applicable data protection laws and appropriate safeguards,
including standard contractual clauses and supplementary technical and
organizational measures. We also take appropriate measures to protect against
unlawful access by public authorities in third countries.
7. Relationship with GDPR Rights
Where device or service data qualifies as
personal data, your rights under the GDPR (including access, rectification,
erasure, restriction, portability and objection) continue to apply without
limitation.
Requests under the EU Data Act may be
submitted via the contact details provided in the “Contact Us” section of this
Privacy Statement.
The security of your data is important to us but remember that no
method of transmission over the Internet or method of electronic storage is
100% secure. While we strive to use commercially acceptable means to protect
your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate
our Service ("Service Providers"), to provide the Service on our
behalf, to perform Service-related services or to assist us in analyzing how
our Service is used.
These third parties have access to your Personal Data only to
perform these tasks on our behalf and are obligated not to disclose or use it
for any other purpose.
Our Service does not address anyone under the age of 18
("Children").
We do not knowingly collect personally identifiable information
from anyone under the age of 18. If you are a parent or guardian and you are
aware that your Child has provided us with Personal Data, please contact us. If
we become aware that we have collected Personal Data from children without
verification of parental consent, we take steps to remove that information from
our servers.
We may update our Privacy Statement from time to time. We will
notify you of any changes by posting the new Privacy Statement on this page.
We will let you know via email and/or a prominent notice on our
Service, prior to the change becoming effective and update the "effective
date" at the top of this Privacy Statement.
You are advised to review this Privacy Statement periodically for
any changes. Changes to this Privacy Statement are effective when they updated
in the App.
If you have any questions about this Privacy Statement or under the EU Data Act, please contact us:
TP Vision
Europe B.V., Prins Bernhardplein 200, 1097JB
Amsterdam, the Netherlands
Or by e-mail:
privacy@tpv-tech.com